Manager, Trade Ops

Job Description

General Summary:

The Trade and Distribution Operations Manager provides analytical and operational support to Vertex’s Trade Team and Account Managers. The role combines ex-factory sales, 852/867, specialty pharmacy, invoicing, and 3PL data to develop reports, reconcile invoices, monitor performance, and resolve distribution issues.

The manager oversees day-to-day distribution activities and 3PL relationships, including product returns and new product launch planning. This individual contributes to the execution, strategy, and improvement of Vertex’s 3PL program while helping ensure products are available to specialty pharmacy and distributor partners in accordance with Good Distribution Practices (GDP).

Key Duties and Responsibilities:

• Develop reports and dashboards for the Trade Team and Account Managers using ex-factory sales, 852/867, specialty pharmacy, invoicing, and 3PL data. Analyze demand, orders, inventory, cost per order, and other performance measures to identify trends and discrepancies.
• Support Account Managers with invoice reconciliation, account-level reporting, data requests, and distribution-related questions. Research discrepancies and coordinate resolution with relevant partners.
• Execute daily distribution processes, apply trade policies, and triage orders for Vertex’s direct-purchasing accounts.
• Serve as the primary contact for 3PL partners. Monitor performance, identify program enhancements, and lead quarterly business reviews, including gathering cross-functional input and preparing performance materials.
• Monitor inventory at 3PL and FLW warehouses, track product expiration dates, and coordinate distribution-center transfers and shipment forecasts with Supply Chain and Logistics.
• Manage free goods requests by coordinating inventory with program administrators and ensuring timely order processing.
• Track program deviations and work with 3PL partners and Vertex Quality on investigations, root-cause analysi...

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