Direct Express Business Controls Specialist
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Direct Express Business Controls Specialist
What does a successful Direct Express Business Controls Specialist do at Fiserv?
As a successful Direct Express Business Controls Specialist, you will perform various first-line control activities for the Direct Express program at Fiserv, including, but not limited to, control identification, monitoring and testing to ensure that key processes run seamlessly in a steady-state environment. This role also includes helping business owners to identify key performance indicators and key risk indicators, as well as collaborating with internal and external teams to resolve problems quickly and sufficiently remediate issues and other deficiencies.
What You Will Do
- Identify risks and controls across Direct Express program processes, including, but not limited to card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.
- Partner with business owners to gather information, understand business processes and validate control design and operating effectiveness
- Review data, transactions, and supporting records to identify exceptions, trends, or variances that may require additional attention
- Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.
- Prepare clear and accurate testing results, issues and other documentation
- Communicate risks, control observations, and remediation progress to DEX Controls Team leadership and/or business owners ...
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