OTC Billing/Data Specialist

Overview

OTC Billing/Data Specialist

We're seeking a detail-oriented, technically curious OTC Billing/Data Specialist to own end-to-end resolution of our most complex, high-impact billing/data issues. This role sits at the intersection of data investigation, systems thinking, and customer advocacy — using AI tools and data analysis to find root causes faster, fix them permanently, and scale what we learn across the order-to-cash lifecycle.

Key Responsibilities

• Investigate and resolve customer billing/data issues across the OTC (Order-to-Cash) process, supporting our customer advocacy team with complex and high impact issues.
• Take full ownership of cases from intake to closure, including clear, proactive customer communication throughout, adhering to tight SLAs.
• Build and maintain internal knowledge base content, including structured documentation that can feed AI-assisted triage/self-serve tools for lower-complexity cases.
• Contribute to ongoing automation efforts — identifying which parts of the resolution workflow can be templated, automated, or AI-assisted, and partnering with Business Systems on implementation.
• Use CRM (Salesforce) and billing systems (Sage Intacct) to track, analyze, and resolve discrepancies.
• Ow...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.