Retail Account Manager
Retail Account Manager | Singapore
Sales | Full Time, Permanent
About Asurion
Asurion is a global leader in tech care and device protection. We work with major mobile network operators and retailers to help their customers protect, connect and enjoy the technology they rely on every day.
About the Role
As our Retail Account Manager, you'll be responsible for growing sales, retaining customers and keeping one of our key Mobile Network Operator (MNO) clients in Singapore satisfied. You'll be the link between Asurion and the client's sales channels. You'll also bring market trends and competitor insights to help shape the client's growth strategy, product roadmap and marketing plans. You'll report to the General Manager, Client Services – Singapore.
What You'll Do
- Build and deliver the sales plan, and run an account growth strategy that maximises sales and retention across all of the client's sales channels.
- Work with the sales channels to support their teams, providing sales aids, training and coaching, best practices and sales incentives for frontline staff.
- Handle day-to-day support requests and escalations from the channel, raising client satisfaction.
- Find ways to grow sales, such as reaching new markets, imp...
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