Global Customer Experience Intern

Global Customer Experience Intern

Location: Parsippany, NJ

Internship Summary:

Zoetis is seeking a Global Customer Experience Intern to join our Global Customer Experience (CX) & Technology team. This internship offers an opportunity to gain hands-on experience improving the customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements.

The intern will work closely with the Global CX team and subject matter experts to better understand customer needs, evaluate potential solutions, and measure the impact of customer experience initiatives.

Internship Responsibilities:

• Listen: Partner with the Global CX team to identify areas of focus and uncover opportunities to improve the customer experience using feedback gathered through multiple customer listening channels.
• Learn: Collaborate with subject matter experts to better understand customer insights, existing experiences, business processes, and the feasibility of potential improvements.
• Act: Develop proposed solutions based on customer feedback, gain stakeholder alignment, and partner with cross-functional teams to implement improvements.
• Measure: Work with the Global CX team to evaluate the impact of implemented changes and determine whether improvements successfully address customer needs.

Internship Qualifications:

• Strong business acumen with an interest in understanding business processes, customer behaviors, and trends affecting customers and the Animal Health industry.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Interest in technology and digital solutions and how they can enha...

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