Implementation Specialist

Job Title

Implementation Specialist

PURPOSE OF THE ROLE:

The Implementation Specialist helps customers successfully adopt and use Amadeus Ticketing and Payment products. You’ll manage the implementation lifecycle — from clarifying requirements and assessing readiness to configuring systems, validating functionality, and supporting go-live and post-implementation phases.

You’ll turn business needs into reliable, secure solutions by collaborating with customers, internal teams, and stakeholders. The role includes monitoring data quality, identifying potential issues early, and supporting improvement initiatives.

You’ll also help identify opportunities for automation and responsible use of AI tools to enhance quality, efficiency, and service scalability.

Main Responsibilities:

\- Core Responsibilities

• Apply product and process knowledge to support customer implementations effectively.
• Use digital tools, automation, and analytics to improve quality and reduce manual work.
• Collaborate across teams in a diverse, global environment to deliver customer success.
• Analyze data and feedback to enhance decision-making and continuously improve performance.
• Take initiative in optimizing how we deliver and simplify work processes.

\- Data and Operational Quality

• Maintain accurate and consistent customer and provider data following agreed standards.
• Monitor and validate data to ensure reliability throughout implementation and production.
• Support operations by addressing and resolving data-related issues.
• Identify opportunities to automate and enhance efficiency.
• Learn and use new automation or AI capabilities to improve workflows.

**\- Customer Value a...

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