Engagement and Communications Manager

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking an Engagement & Communications Manager. Reporting to the Director of Knowledge Solutions Operations and Engagement, the Engagement and Communications Manager will be responsible for building short- and long-term roadmaps for project and product lifecycle at the firm. This role will develop and design communications and procedures, implementation processes, and adoption efforts delivered by the Knowledge Management department.The Engagement and Communications Manager will work closely with the project management and product teams, and will interface with all levels of the firm, practice groups, and office management to initiate Change Management strategies to optimize engagement.

This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule.

Primary responsibilities include:

• Collaborate with the project management and product teams and interface with all levels of the firm, practice groups, and office management to initiate Change Management strategies to optimize engagement.

• Own end-to-end adoption outcomes for major initiatives by defining and driving the full engagement strategy across stakeholder alignment, change impact assessment, communications, and enablement.

• Develop and maintain a comprehensive stakeholder strategy, including segmentation, influence aping, sponsor alignment, and targeted engagement plans for impacted user groups.

• Define and implement communication gating and sequencing for strategic messaging.

• Design role-based training and enablement pathways aligned to desired behaviors, business processes, and user journeys.

• Establish adoption success criteria and KPIs, aligned with product and business stakeholders. Manage KP...

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