Senior Manager, Information & Research Services

At [Wilson Elser](https://www.wilsonelser.com/), we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by _The American Lawyer_ and ranked #30 in the _National Law Journal’s_ survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Wilson Elser is seeking a Senior Manager, Information & Research Services to lead and manage the firm's Library function, overseeing the delivery of high-quality legal and business research, electronic resource management, as well as the information support attorneys and business professionals rely on across all practices.

Reporting to the Director of Knowledge Management, this position is responsible for the day-to-day operations and continuous improvement of the Library function, including service standards and workflows; vendor, contract, and budget management; as well as team supervision, engagement, and growth. This collaborative leader will ensure the firm’s attorneys and business professionals have access to the research resources they need today and in future, while championing innovation and the integration of emerging technologies.

This role is as much a build as a management assignment. There is opportunity to redesign and document workflows with AI in mind, while growing the team's capability alongside them.

Responsibilities

• Work as part of the firm's Knowledge Management leadership team, helping to inform and execute the overall Knowledge Management strategy, contributing an information and research services perspective to ensure KM initiatives meet the related needs of attorneys and business professionals.
• Supervise and mentor Information & Research Services staff members, including Electronic Resources Librarians and Research Librarians; foster their professional growth across both operational and research workflows, coordinate workload, and ensure the effective execution of research and library initiatives.
• Lead, manage, and continuously improve the firm's information and research services operations, including the development and implementation of policies, procedures, service standards, and workflows that support quality and consistency.
• Apply knowledge management discipline to the department's own documentation, so that how the work is done is updated regularly and reused for training, onboarding, change management, and AI workflows.
• Oversee the firm's portfolio of electronic research resources, including Lexis, Bloomberg Law, ALM, and other key platforms and databases, evaluating and renewing resources to meet the evolving needs of the firm’s attorneys and business professionals.
• Develop and maintain an electronic resource management (ERM) system covering subscriptions, license terms, costs, approvals, and vendor contacts, to inform contract lifecycle and budget management.
• Negotiate agreements and subscriptions, building and maintaining strategic relationships with the firm’s information vendors.
• Monitor licensing terms and seat compliance across the portfol...

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