Customer Operations Specialist B2B Hospitality
Great partner experiences depend on the right systems, accurate information and smooth processes behind the scenes. As Marie-Stella-Maris grows its Hospitality partnerships, strong operational support helps our commercial team and partners work effectively together.
We’re looking for a Customer Operations Specialist B2B Hospitality to help build and improve the operational framework for our Hospitality channel. You’ll manage partner and product data, support our B2B portal and Salesforce processes, and coordinate operational questions across teams. You’ll help make it easier for our partners to work with us and for our commercial team to grow the channel.
About Marie-Stella-Maris
Marie-Stella-Maris is a renowned lifestyle and beauty brand where design, conscious living and social impact come together. Founded in Amsterdam, we create elevated home and body care essentials that enhance everyday routines while contributing to a greater purpose. Through our products and initiatives, we contribute to clean drinking water projects worldwide.
Driven by creativity, social responsibility and an entrepreneurial spirit, Marie-Stella-Maris moves with intention, refined in execution and committed to making a positive impact through everything we create.
The Position
In this role, you’ll implement and continuously improve the operational processes that support our Hospitality partners and commercial team. You’ll maintain partner, product, pricing and assortment data across Salesforce, the B2B portal and our new ERP system, helping ensure that information and customer access are accurate and consistent.
You’ll act as the Hospitality power user for Salesforce and the B2B portal, supporting system implementation, testing, training and adoption. You’ll also coordinate operational questions about orders, fulfilment, delivery, invoicing, returns and credits, working closely with Account Management, Supply Chain and Finance to make sure issues are followed through to resolution.
**What...
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