Service Network Specialist – Europe
Department: BYD Europe – Passenger Car Aftersales
Function: Service Network Management
Location: Netherlands, European Headquarters
Reporting to: Service Network Manager
- Position Overview
The Service Network Specialist supports the day-to-day management, standards implementation, service capability authorization, network planning analysis, and operational quality monitoring of BYD Europe's authorized aftersales service network.
Working closely with local Aftersales Managers, National Sales Companies (NSCs), importers, and relevant headquarters functions, the role coordinates service outlet onboarding, authorization, inspections, corrective actions, and network information management.
Through operational coordination, system administration, data analysis, and project follow-up, the position contributes to the consistent execution and continuous improvement of BYD Europe's service network management processes.
- Key Responsibilities
2.1 Service Network Planning Support
- Collect and consolidate service network planning data from European markets, including vehicle parc, sales forecasts, service outlet distribution, workshop capacity, and service coverage.
- Support the development and maintenance of service network heatmaps, coverage analysis, capacity models, and network development plans.
- Assist in identifying network coverage gaps, capacity shortages, and potential requirements for new service outlets or capability upgrades.
- Monitor the progress of local network development plans and regularly update relevant reports.
2.2 Service Network Standards Implementation
- Support the implementation of BYD Europe aftersales network policies, operational standards, and management processes across European markets.
- Assist in implementing service facility standards for Service Hubs, Service Shops, Satellite Shops, and Body & Paint Cente...
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