FTIS Senior Relationship Manager

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**GENERAL FUNCTION:** The Fifth Third Institutional Services (FTIS) Senior Relationship Manager serves as the primary contact for a moderate volume of assigned National and Regional institutional clients of varying complexity. The FTIS Senior Relationship Manager is accountable for overall client satisfaction, client retention and revenue growth though cross-sales and product upgrades with a focus on new business and deepening current client relationships. Extensive knowledge across the breadth of Fifth Third Institutional products and services including retirement plan services, investment management solutions, and trust and custody solutions.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

• Cultivate close consultative relationships with C-suite and senior management decision-makers with assigned Institutional clients.
• Adherence to and measured against defined service and engagement model. Document interactions on a timely basis within the CRM system.
• Drive and maintain client engagement via customer feedback to achieve desired goals.
• Leverage in-depth knowledge of all FTIS products and services and their benefits to our clients to facilitate the expansion of existing relationships through cross-sales.
• Embrace and advocate Fifth Third Institutional Services mission, value propositions and points of differentiation.
• Fluently Analyze the financial services industry and/or client specific trends to consult with clients.
• Develop and close cross-sell opportunities utilizing the Consultative Selling Process, achieving annual sales goals assigned. Document the progress in CRM utilizing the corresponding FTIS Pipeline definitions.
• Work with Institutional Sales Offi...

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