Shared Services Manager (Consumer Servicing)

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Phoenix, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our **\HUMBLE\HUNGRY\SMART* approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Leads the Shared Services Operations and processes of the company, including support of all business lines, first line of defense oversight of operational risk management, and the supervision of staff to ensure delivery of enterprise objectives. Achieves metrics and SLAs to ensure satisfactory delivery to internal and external customers.

What You Will Do:

• Responsible for management of teams and others including hiring, training, quality and performance management.
• Develops and oversees implementation of department plans and operational policies and procedures as required.
• Manages internal and external customer service delivery and initiatives to meet or exceed business objectives.
• Develops or manages metrics and other measurements for workforce productivity and achievement of SLAs and budgets.
• Ensures systems and first line of de...

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