Engineer, IT Lab Support
The Role
Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Moderna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide.
This individual-contributor role will provide technical ownership for the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories, spanning standalone laboratory systems, instrument controllers, printers, associated client hardware, and enterprise platforms. You will combine strong engineering discipline, laboratory domain knowledge, and systems thinking to drive lifecycle management, reliability, cybersecurity, compliance, scalability, interoperability, and continuous improvement across a diverse, technology-agnostic laboratory environment.
Working at the intersection of laboratory science and digital engineering, you will translate scientific workflows and business requirements into secure, scalable solutions while managing technical trade-offs, risks, and constraints. You will also have opportunities to work closely with Moderna’s evolving digital capabilities, including Generative AI enabled tools, to explore new ways of improving troubleshooting, knowledge management, engineering workflows,
and the laboratory user experience.
Here’s What You’ll Do
- Serve as a technical owner for computer hardware and printers used in laboratory systems across multiple platforms within Research and Technical Development.
- Manage the complete lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, hardware refresh, and retirement.
- Manage the lifecycle of laboratory instrument controller systems and associated client hardware, including operating system upgrades, vendor coordination, hardware refresh activities, and cybersecurity hardening.
- Ensure laboratory systems consistently meet defined performance, availability, security, compliance, scalability, and interoperability requirements.
- Support and maintain backup, disaster recovery, and business continuity strategies for laboratory systems to strengthen operational resilience and system recoverability.
- Track incidents and service requests and develop and maintain high-quality knowledge-base documentation that enables consistent support and organizational learning.
- Provide advanced technical support for complex laboratory technology issues and lead structured root-cause analysis to identify underlying technical causes and prevent recurrence.
- Support Change Management activities in alignment with Moderna IT governance standards, ensuring changes to laboratory systems are appropriately assessed, controlled, documented, and implemented.
- Support data integrity, traceability, and secure data flows across laboratory systems and platforms.
- Support data governance initiatives and master data harmonization efforts to improve consistency and reliability across the laboratory technology ecosystem.
- Identify opportunities to streamline laboratory workflows, reduce technical f...
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