Assistant Branch Manager - McKellips Branch

The Assistant Branch Manager serves as the Branch Manager’s partner in driving all branch performance metrics including sales growth, member satisfaction, operational excellence, and regulatory compliance. As second-in-command, the ABM leads daily branch operations while serving as primary supervisor for the Experience Specialist team and providing secondary leadership support for Relationship Specialists. During the Branch Manager’s absence, the ABM assumes full branch leadership responsibilities ensuring seamless operations and consistent performance standards across all team members. This role focuses on developing high-performing teams through hands-on coaching, performance management, and career development initiatives. The ABM ensures seamless member experiences across all service channels while supporting business development and community outreach efforts. This position serves as a critical leadership development role, providing comprehensive exposure to all aspects of branch management in preparation for future Branch Manager opportunities.

What you will do here:

Team Development & Coaching

Develop Team Performance: Coach employees to improve sales and service performance by identifying growth opportunities and providing targeted support based on experience level

Build Future Leaders: Mentor Senior ES team members for advancement opportunities while implementing structured onboarding for new hires through the ES Proficiency Program

Drive Accountability: Monitor and coach to key performance metrics, including Individual Productivity Standards, member surveys, and or...

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