OTC Senior Subject Matter Expert
ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites, together, we make places while transforming businesses to have an even more positive impact on societies, the environment and our people.
Location: Gdańsk
Language: English
Main purpose of the position
We are seeking an experienced and detail-oriented professional to join our team as a OTC Senior SME (Order-to-Cash).
In this role, you will play a crucial part in our OTC processes, focusing on customer setup and maintenance, cash application and cash collection. The Senior OTC SME will be responsible for ensuring accuracy in financial data management, driving process improvements and providing mentorship and knowledge support to junior team members.
Your area of responsibility will include ensuring correct and timely invoicing setup, minimizing the number of credit notes issued and thereby supporting timely customer payments and maintaining low levels of overdue accounts receivable.
The OTC Senior SME will also act as a key coordinator within the team and a trusted partner to the Team Leader, supporting day-to-day operations, task prioritization, knowledge sharing, issue resolution and the smooth execution of OTC processes.
If you are a motivated and experienced OTC professional with strong coordination and leadership capabilities, we invite you to apply for the position of OTC Senior SME. Join our dynamic team and contribute to the success and continuous improvement of our OTC operations.
What you will do
- Demonstrate strong end-to-end process understanding, including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing and specification of new solutions.
- Independently execute and prioritize monthly tasks, identifying errors and process-related issues a...
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