IT Helpdesk Support (L1/L2 & IT Operations)

Company Description

Established in 2004, CIDP is an international Contract Research Organisation (CRO) specialising in high-performance Research & Development activities. With more than 20 years of experience, CIDP has established a strong international presence through its centres in Mauritius, Brazil, India and Romania, providing comprehensive research project support to clients worldwide.

CIDP has recently integrated QIMA Life Sciences. This integration brings together CIDP’s longstanding scientific and clinical research expertise with QIMA’s global capabilities and resources.

Job Description

We are seeking a detail-oriented and professional IT Helpdesk Support specialist to join our growing IT Operations team in Vacoas-Phoenix, Mauritius.  The IT Support Specialist is responsible for delivering Level 1 and Level 2 technical support across QIMA’s global IT environment. The role ensures smooth operation of end-user IT services and supports ISO 27001 compliance activities.

Key Responsibilities

End-User Support & Service Desk

Provide day-to-day IT support, manage tickets within SLA, diagnose and resolve issues, and ensure high user satisfact...

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