ETS IT Operation Specialist - Onsite Support

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The IT Operations Specialist – Onsite Support is responsible for providing hands-on technical support and operational maintenance of end-user technology, workplace infrastructure, and collaboration systems within the Paris office.

This position serves as an onsite escalation point beyond the Level 1 Service Desk, independently troubleshooting and resolving hardware, software, connectivity, and conference room technology issues while supporting device deployments, lifecycle refreshes, and local technology initiatives.

The role collaborates with regional Operations, Service Desk, L3 Engineering, and Service Owners to ensure reliable technology services, maintain operational stability, and deliver excellent employee technology experience.

Key Responsibilities

• Provide onsite technical support for end-user hardware, software, peripherals, network connectivity, and workplace technology beyond Level 1 Service Desk support.
• Troubleshoot and resolve incidents and service requests involving Windows and macOS devices, Microsoft 365 applications, and enterprise end-user technology.
• Deploy, configure, maintain, refresh, and recover laptops and associated equipment throughout the device lifecycle process.
• Provide hands-on support for conference room audiovisual systems, video conferencing equipment, Microsoft Teams, Cisco, and unified communications technologies.
• Execute approved onsite technology upgrades, deployments, and operational initiatives in coordination with Engineering and Service Owners, following establis...

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