Technical Analyst I - MGM Grand

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Operations Center Analyst to ensure applications and systems remain operational for the MGM Resorts Corporation.  All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.

THE DAY-TO-DAY:

• Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‐mail, or phone.
• Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor.
• Monitor and manage all corporate systems under Information Technology s...

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