Director of Technical Operations

Career Fulfillment & Culture

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic. Deque's core values are central to our culture of customer satisfaction. Do you share them?

• Innovation with results that matter
• Deliver what you promise
• Can-do attitude
• Open, direct & respectful communications
• We care deeply
• We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.

Position Description

Deque is seeking a Director of Technical Operations. You will own the infrastructure that Deque's products run on, and you will still have your hands on it.

Deque's products help organizations make the digital world accessible to people with disabilities. Those products run in our AWS environment and inside our customers' networks, and many of them are load-bearing for our customers' own compliance obligations. When our infrastructure is slow or unavailable, their work stops.

You'll lead a small, capable systems operations team — small enough that you'll be in the terminal yourself, not just in the roadmap doc. We want someone with the judgment and scope of a director who still wants to do the work: debug the failing deploy, write the Terraform, run the postmortem. If you've been looking for the step where you get real ownership without giving up hands-on engineering, this is that step.

Primary Responsibilities

Product infrastructure and reliability

• Our AWS production environment: the infrastructure behind every Deque SaaS product, defined as code and deployed through pipelines your team owns
• Availability, performance, and capacity against our published customer commitments — and the observability, alerting, and SLO prac...

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