Director, Professional Services & Business Consulting

The Opportunity

The Director, Professional Services & Business Consulting Team leads MHK's client-facing consulting organization end to end - spanning Business Consulting, Technical Consulting, and the Configuration Practice - across Utilization Management, Care Management, Pharmacy Management, and Complaints, Appeals & Grievances. Reporting directly to the CTO, the Director owns solution direction throughout the customer lifecycle, the quality and consistency of consulting delivery, and the commercial performance of the function (billable utilization and consulting services revenue).

This is a senior leadership role accountable for managing both people and outcomes: building and developing a high-performing team of subject matter experts, owning the Consulting QA SOP and delivery standards, operationalizing structured hand-offs from Product to Professional Services, and continuously evolving the team's use of AI - shifting time away from manual execution and toward higher-value customer engagement, requirements gathering, and solution delivery.

Hybrid: This hybrid role is based in Tampa, FL and requires working EST hours, with flexibility to support customers across all U.S. time zones.

Travel: This role requires up to 30% travel to client locations.

Position Duties

Function Leadership & Team Development

• Lead the Business Consulting, Technical Consulting, and Configuration Practice teams; own hiring, onboarding, coaching, performance management, capacity planning, and role coverage.
• Transform existing organization and processes into a high-performing organization with deep clinical, functional, and technical expertise and ensure consistent, on-schedule/on-budget delivery across engagements.
• Set and manage the function's OKRs/KPIs; drive continuous improvement through retrospectives, root-cause analysis, structured upskilling, cross-training, and knowledge-sharing.
• Own the functional-plus-technical cross-training program and curriculum so a growing share of consulting resources ar...

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