Country Returns Manager

Qualifications:

• Bachelor’s degree in Engineering, Master’s degree is a plus
• 8+ years experience in logistics or operations, ideally with exposure to reverse logistics, after-sales, or service management
• Strong operational understanding of warehouse processes, transport flows, and refurbishment/recycling operations
• Strong knowledge of after-sales operations, consumer protection laws, warranty requirements, and relevant regulations
• Proven ability to manage 3PL performance and cost
• Experience in data-driven performance tracking (Excel, Power BI, or equivalent)
• Familiar with WEEE, ESG, and sustainability requirements
• Hands-on leader with operational presence and continuous-improvement mindset
• Knowledge of ERP systems, CRM Systems and Supply chains
• Fluent in the national language and English; additional European language is a plus

Job Description:

• Oversee end-to-end reverse logistics operations, ensuring efficient movement of returned products from customers, stores, and service centers to warehouses, refurbishers, vendors, or recycling partners
• Monitor and analyze key returns performance indicators, including return volumes, turnaround times, recovery rates, cost per return, customer satisfaction, and operational efficiency metrics
• Identify root causes of high return rates, process bottlenecks, and operational inefficiencies; collaborate with Commercial, Customer Service, Supply Chain, and Operations teams to implement corrective actions and reduce preventable returns
• Lead continuous improvement initi...

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