Technical Project Manager
Job Description
As Technical Project Manager for our Sovereign Public-Sector Cloud business, you’ll lead technical delivery and service operations on large open-source cloud platforms for public-sector customers, including a file-sync-and-share platform for several thousand institutions on 200+ Kubernetes clusters and a European research cloud with 24/7 SLAs. You’re deeply curious about what is really happening in production and why systems behave the way they do, and you turn that into plans with dates customers can count on, because Kiteworks highly values people who are energized by delivering, not just planning.
What you’ll do
- Own service delivery and operations: availability, KPIs, root-cause analyses and service reporting.
- Run project operations: risk log, milestones, change requests and statements of work, steering committees, and documents that external recipients can use to make decisions.
- Act as the customer’s single point of contact for your area: handle escalations, dated status updates and transparent delivery, and coordinate the solution architect and the information security manager, who keep their own roles.
- Establish operating practices: one channel per type of message, work to the CAB process, keep a regular release and maintenance-window schedule, and make sure every critical role has a backup.
- Contribute technically: help shape the platform architecture roadmap (which stays with Engineering and Product), review root-cause analyses, and contribute to monitoring and alerting standards.
- Maintain secure cloud environments by enforcing access controls, monitoring, and configuration management aligned with ISO 27001 and data protection requirements.
What you’ll bring
Required
- Delivery track record. You have worked as a technical project manager or delivery lead in a multi-party, SLA-bound setup (general contractor, hosting provider, vendor, end customer)...
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