Product Owner
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and provide an industry-leading customer experience.
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
WHAT'S IN IT FOR YOU:
- Get competitive pay based on your experience and contributions.
- Take advantage of available benefits, including a 401(k) with company match.
- Take time off with paid time off and company-paid holidays.
- Get employee discounts on merchandise at EZCORP stores.
Product Owner
The Product Owner will support the delivery of digital products that improve customer engagement, loyalty participation, retail execution, and omnichannel store experiences across EZCORP’s pawn store network and digital platforms.
This role will work closely with Product Managers, engineering, UX/UI, marketing, analytics, store operations, compliance, and business stakeholders to translate retail and loyalty strategy into user stories, acceptance criteria, workflows, and sprint-ready backlog items.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Loyalty Program & Customer Engagement Execution
- Support delivery of loyalty, rewards, promotions, customer engagement, and retention capabilities across digital and store channels.
- Translate loyalty program requirements into detailed user stories, acceptance criteria, business rules, and customer workflows.
- Partner with marketing, analytics, and operations teams to support rewards enrollment, points earning and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement.
- Help improve loyalty participation, repeat visits, customer retention, and known-customer transaction visibility.
Retail Experience & Store Operations Support
- Support digital products that improve the customer experience across EZCORP’s pawn store network, including web, mobile, in-store, and associate-assisted workflows.
- Define omnichannel retail journeys that connect ...
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