A&H Operating Lead EMEA
Job Description
The role holder will be the A&H Operating Lead for A&H EMEA. They will be responsible for all underwriting operations across A&H EMEA LOBs (Travel, DM/Affinity, Corporate), acting in close collaboration with the Head of A&H EMEA and ensuring the business runs with discipline, pace, and strategic coherence. The A&H Operating Lead will coordinate across functions, drive the business rhythm, and translate leadership intent into operational delivery.
Process & Operating
- Ensure adherence to Underwriting Guidance, Processes and Best Practices including usage of Cadence / raters and other underwriting tools, and drive consistency across all LOBs (Travel, DM/Affinity, Basic Book).
- Ensure price monitoring is in place in alignment with actuaries and Line Leaders requirements.
- Champion the adoption of AI and automation tools, identifying opportunities to streamline underwriting workflows, reduce manual effort, and improve data quality across all LOBs.
- Partner with IT, Data & Analytics, and Line Leaders to define business requirements for AI-enabled underwriting tools (e.g., automated risk assessment, pricing models, document ingestion), and participate in UAT and change management activities.
- Steer the peer review process: selecting accounts early in each quarter, assigning and controlling deadlines; monitoring and addressing follow-up measures; controlling and reporting peer review results/trends and holding of necessary trainings.
- Own the A&H EMEA business rhythm — including the annual operating calendar, quarterly business reviews, and monthly performance reporting cadences — ensuring all operational cycles run on time and t...
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