Senior Product Manager (AI Automation)
We’re looking for a Senior Product Manager to lead the development of our customer support AI automation product line. You’ll help reduce operational costs, increase automation and improve the customer experience.
This role is focused on complex operational processes rather than primarily user-facing features. You’ll turn high-level business needs into clear, measurable automation initiatives - from discovery and business case through pilot and production.
What you’ll do
- Own the roadmap and prioritisation for the product line: decide what to build, in what order and why, and deliver against measurable savings targets.
- Work with support operations to understand how processes work in practice, identify automation opportunities and turn operational pain points into shipped solutions.
- Analyse processes, volumes, costs and expected outcomes; build data-driven business cases and assess whether initiatives should be piloted or scaled.
- Define scope, business logic and requirements for automation initiatives, including exceptions, dependencies and cases that need to remain under human control.
- Partner with BPM engineers, backend developers, the LLM team, QA and process owners to align on solutions and delivery.
- Run several initiatives in parallel, balancing new automation opportunities, active projects and infras...
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