Sr Manager - Project Program Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The UM Innovation Technical Delivery Team supports strategic initiatives for the Utilization Management (UM) Clinical Services organization. The team leverages advanced technologies such as artificial intelligence (AI), rules engines, predictive analytics, intelligent document processing, and automation solutions to streamline UM processes, improve operational efficiency, and enhance the experience of both providers and members. In addition, the team helps shape the organization's automation strategy by identifying high-value opportunities, aligning solutions with business goals, and driving continuous innovation.

The selected candidate will lead the delivery of technology solutions from concept through implementation. Working closely with business stakeholders, architects, engineers, and program leadership, this individual will translate business needs into scalable solutions that deliver measurable value. Responsibilities include defining and refining requirements and user stories, managing and prioritizing the product backlog, participating in Agile ceremonies, supporting planning activities, facilitating solution demonstrations, and ensuring successful delivery of key initiatives.

The ideal candidate combines strong business and technical expertise and is comfortable collaborating with architects and engineers on solution design and implementation decisions. While not a hands-on developer, the candidate should be able to effectively discuss APIs, system integrations, rules engines, microservices, healthcare EDI transactions, and enterprise architecture concepts. Success in this role requires a proven track record of leading complex, cross-functional technology initiatives and delivering innovative solutions that drive meaningful business outcomes.

Key Accountabilities

• Lead the design, planning, pilot, and delivery of automation and technology solutions from concept through implementation, ensuring alignment with business objectives and strategic priorities.
• Partner with business stakeholders, product owners, architects, and engineering teams to translate business needs into scalable technical solutions, user stories, acceptance criteria, and delivery plans.
• Manage and prioritize the product backlog, facilitate PI planning, sprint planning, backlog refinement, and other Agile ceremonies to ensure successful and timely deliv...

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