Senior Associate-Digital Product Management

Job Description

Membership Portfolio Services (MPS), within US Consumer Services, develops and scales several strategically important businesses at American Express. We create unique and differentiated experiences that strengthen our Membership Model across Offers, Advertising, Dining, Marketing and Communication Technology.

Enterprise Communications & MarTech Experiences (ECMX) is a global organization within MPS, powering frictionless, flexible and flawless digital marketing and servicing experiences through Enterprise MarTech and MarOps Solutions.

You'll join ECMX's Membership Servicing Communications team, focused on customer engagement and communication channel innovation. Working closely with Product, UX & Design, Marketing, Engineering and Delivery teams, we develop and scale mobile communication capabilities, including Push Notifications, to create seamless, personalized customer experiences that strengthen Membership value and drive business growth.

Responsibilities

• Drive the development and evolution of push notification and other mobile communication capabilities and use cases, delivering against our product vision, strategy and roadmap.
• Identify customer needs and business opportunities to enhance communication effectiveness, personalization and engagement.
• Translate business objectives and customer insights into clear product requirements, prioritized backlogs and measurable KPIs & outcomes.
• Own end-to-end product delivery, partnering with Business, Engineering, UX & Design and Delivery teams from discovery and development through testing and launch.
• Build alignment across stakeholders, balancing customer value, business priorities, technical complexity and delivery timelines.
• Explore emerging technologies, industry trends and research to continuously improve our products, processes and customer experiences.
• Ensure product capabilities meet enterprise governance, privacy, compliance and channel standards.

Qualifications

• Bachelor's degree in a related field.
• 1+ year of experience working in Agile digital product developm...

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