Senior Manager - Program Management

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Technology Business Enablement (TBE) team powers American Express Tech Strategy by enabling Predictability, Transparency, and Efficiency through best-in-class Tech Business Management (TBM) capabilities.

Within the TBE’s Technology Portfolio Management organization, the Senior Manager of Transformation & Product Strategy will drive the next phase of our enterprise TBM and portfolio ecosystem evolution. This role owns the product vision and transformation roadmap for our connected portfolio toolset, integrating planning, workforce, financial, and delivery systems into a cohesive ecosystem that enables better planning, technology investment transparency, and insight-driven decision-making.

As our TBM capabilities mature, this role will ensure our tools, data, standards, and operating model work together seamlessly — positioning the organization to leverage connected data for actionable insights and AI-augmented decision support.

Responsibilities

What You’ll Do:

Own TBM Ecosystem Product Strategy

• Define and execute the product strategy and roadmap for the enterprise TBM and portfolio management ecosystem (Apptio Targetprocess a nd suppor ting data platforms), with a strong focus on building trusted, connected data that enables AI driven insights.
• Lead product discovery with stakeholders across the enterprise to gather requirements, build consensus, and t ranslate into scalable cross-platform solutions across portfolio management tools.
• Identify and drive automation and optimization opportunities across the interconnected TBM and portfolio management ecosystem to improve process efficiency, data quality, and user experience.
• Develop a deep understanding of end-to-end supply, demand and delivery workflows across the portfolio ecosystem to design scalable, integrated solutions.

Modernize Costing, Forecasting & Workforce Connectivity

• Enhance Total Cost of Ownership (TCO) methodologies to improve financial transparency and portfolio insights.
• Surface actionable portfolio insights by leveraging data across enterprise planning platforms and transforming complex information into meaningful reporting and dashboards tailored for executive an...

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