Ocean Freight Operations Assistant Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — [www.tollgroup.com](https://www.tollgroup.com)

KEY RESPONSIBILITIES

1\. Ocean Freight Operations Management:

• Manage assigned ocean freight trade lanes under the direction of the Country Head of Ocean Freight.
• Handle booking management, shipment coordination, customer relationship management, shipment monitoring, schedule control, and system updates.
• Execute and supervise day-to-day ocean freight operations across import, export, and domestic transportation activities.
• Ensure cargo movements are completed accurately, timely, and in compliance with customer requirements and company procedures.
• Monitor shipment milestones, identify operational risks, and coordinate timely resolution of service issues.
• Maintain accurate operational records, documentation, and system updates.
• Coordinate closely with customers, carriers, overseas offices, agents, vendors, and internal stakeholders to ensure smooth service delivery.

2\. Pricing, Trade Lane Support:

• Support pricing implementation and allocation management activities in collaboration with global, regional, and country stakeholders.
• Assist in maintaining ocean freight rates, carrier allocations, and pricing records.
• Support quotation preparation, rate validation, and tender execution activities when required.
• Monitor market updates and carrier developments to support pricing competitiveness and service quality.

3\. Carrier & Vendor Management:

• Build and maintain effective working relationships with local carriers, shipping lines, transport vendors, and service providers.
• Support carrier performance monitoring and service improvement initiatives.
• Assist in identifying additional carrier and vendor options to support business growth and service requirements.

4\. Team Coordination & Performance Support

• Coordinate...

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