Service Coordinator

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Your responsibilities

• Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools).
• Act as the single point of contact for customers during service job execution, handling scheduling, quotations, and invoicing.
• Single Point for Customer: Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
• Coordination: Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Contract Management: Manages customer satisfaction by ensuring that Accelleron fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes.
• Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting & Documentation: Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
• One Accelleron: Cooperates and coordinates activities with other Accelleron units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensures the transfer of Service findings to the product / system local business units for improvement of their offerings.

Your background

• 2 years of experience in the marine...

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