National Air Logistics Aerospace Operational Care Supervisor
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The National Air Logistics Aerospace Operational Caresupervisor is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role.
The Operational Care supervisor is directly involved in driving business development by managing solutions and costs through carrier/partner engagement. When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.
How you create impact
- To supervise the Operational Care center team under their direct management
- To ensure operational excellence through high-quality shipment/process management
- To monitor operational performance and increase data and execution quality according to all KN requirements
- To resolve problems escalated by a team member or any other stakeholder, sustainability
- To maximize profitability through cost optimization
- To act as first level escalation point of contact for the team
- To collaborate with all partners/suppliers, gateway, warehouse, customs t...
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