Desktop Support Engineer / IT
Position Summary
Frier Levitt LLC, a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across our Pine Brook, New Jersey and New York City office locations. The Desktop Engineer owns the reliability, security, and user experience of employee endpoints across Windows and macOS. This role designs, deploys, and supports the desktop platform: imaging and provisioning, configuration management, identity and access on the device, application packaging, and break-fix for complex issues that escalate beyond Service Desk. In this role, you will, manage employee technology onboarding and offboarding, maintain desktop and mobile device infrastructure, and coordinate with our Senior IT Manager to deliver comprehensive IT support.
Reporting Structure: Senior IT Manager
Primary Location: 84 Bloomfield Avenue, Pine Brook, NJ
Secondary Location: One World Trade Center, Suite 45E, New York, NY
Key Responsibilities & Time Allocation
Schedule
- Full-time on site, Monday-Friday, 9-5, with flexibility for urgent issues
End-User Support
- Provide hardware and peripheral support (desktops, laptops, monitors, printers, VoIP phones)
- Support Microsoft 365 applications, and authentication systems
- Liaise with MSP when issues require physical or advanced support under Senior manager supervision
- Liaise with senior manager on Entra ID, Hybrid AD, SSO, and device-based Conditional Acces...
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