Technical Support Specialist (Full-Time)
Description
The IT Support Specialist plays a pivotal role in powering the day-to-day technology experience of our associates by ensuring employees have the hardware, software, and technical support needed to be productive from day one. Serving as the face of IT onsite in Maryland Heights, this role owns the deployment, configuration, inventory management, and lifecycle support of enterprise technology assets while providing hands-on technical assistance across hardware, software, and network environments.
Working closely with associates, IT teams, and business leaders, the IT Support Specialist helps maintain a reliable, secure, and efficient technology environment that supports business operations. This highly visible, customer-focused role requires five days onsite and is ideal for someone who enjoys solving problems, supporting end users, managing technology assets, and driving exceptional service experiences across the organization.
Note: This is a full-time (overtime eligible), onsite position based in St. Louis, MO, requiring attendance five days a week. Occasional travel between two local office locations is expected.
Responsibilities
- Provide hands-on technical support for hardware, software, and network-related issues
- Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary
- Communicate clearly with non-technical users to diagnose problems and deliver effective solutions
- Collaborate with IT teams including network, systems, and cybersecurity professionals to ensure seamless operations
- Manage support tickets using ITSM tools, prioritizing tasks and ensuring timely resolution
- Maintain accurate documentation and generate reports on support performance and service delivery
- Assist in adhering to IT support policies and procedures. Ensure compliance with the...
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