Assistant Manager - RECONCILIATION PROD - MNL
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager - RECONCILIATION PRODUCTION-MNL.
In this role, you will:
Impact on the Business
- To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
- To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
- To fully communicate and implement procedural changes and initiatives.
- To assist in contingency planning for the teams and process.
- To create and design reporting templates and tools for operations.
- To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
- To guide new entrants of all levels in the process.
Customers / Stakeholders
- To proactively identify and escalate problem situations to provide customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- To submit periodic MI’s and reports catering to custo...
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