Head of Operations (Omani National)
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Role Purpose
Lead and develop the Operations function in Oman, ensuring appropriate capacity, quality, risk management, customer satisfaction and cost control in support of the Bank’s strategy and business objectives.
The role will partner with functional stakeholders, Service Delivery teams, Global Service Centres and third-party providers to deliver efficient, scalable and customer-focused services. It will also oversee outsourcing, vendor management, process reviews, projects, audits, regulatory compliance and incident management.
Key Responsibilities
Operations Leadership and Stakeholder Management
- Lead the Operations function and provide clear direction, governance and effective people management.
- Build strong relationships with Lines of Business, Client Management, Risk, Service Delivery and other key stakeholders.
- Promote employee engagement, continuous improvement, innovation and commercial awareness.
- Manage capacity planning and service delivery across o...
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