Product Experience Manager
Company Description
Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.
Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.
Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.
At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.
Ready to join us?
Overview
The Product Experience Manager is responsible for driving successful adoption and effective use of the Captiv8 platform across assigned user groups and customer teams. Acting as a trusted platform advisor, this role partners with Captiv8 users to provide platform expertise, best practices, training, and workflow guidance that enables teams to confidently leverage Captiv8 in their day-to-day operations.
This role focuses on helping Captiv8 users maximize platform value through education, adoption, and continuous enablement while serving as the bridge between users and Captiv8 Product, Support, and Engineering teams.
Responsibilities
Product Experience & Enablement
- Guide Captiv8 users through successful platform onboarding and adoption.
- Develop adoption plans based on user needs, business objectives, and operational workflows.
- Drive utilization of platform features and newly released functionality.
- Identify opportunities to improve Product Experience and operational...
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