Academy Operations Specialist , Additive Minds
Title: Academy Operations Specialist , Additive Minds
Responsible Manager: AM Academy - Global Product and Partnership Manager
Location: EOS North America - Pflugerville, TX (Hybrid)
The EOS Additive Minds Academy is seeking a motivated and detail-oriented Academy Operations Specialist to support the operations, maintenance, and continuous improvement of our global Additive Minds Academy.
This role primarily serves as the operational backbone of the Academy, a customer-facing education platform, partnering closely with internal Academy Product Owners to coordinate Learning Management System (LMS) and product development activities, track deliverables, follow up on action items, and ensure projects move forward on schedule. The successful candidate will coordinate learning platform administration, product releases, content publishing, and cross-functional communication to ensure Academy products remain accurate, high quality, and ready for customers.
As the Academy continues to expand its portfolio of online courses, certificate programs, enterprise offerings, and strategic partnerships, this position will play a critical role in ensuring operational excellence, maintaining product quality, and delivering exceptional learner experience.
Another job function of this role will be to support the management of workforce development efforts, ensuring that proposals are submitted on time, projects are executed in coordination with external partners, and funding is managed appropriately.
Your Mission
_Global Customer Support_
- Coordinate onboarding and ongoing administration for existing and new Academy customers.
- Monitor subscription renewals, learner access periods, and training...
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