Head of Global Retention- Senior Director/VP  (Hybrid- NYC)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Global Head of Retention leads the company’s approach to keeping and growing its existing client base. This role is responsible for building a clear, consistent, and scalable retention strategy that helps protect revenue, improve renewals, and supports long-term growth.

Working across internal teams and regions, this leader strengthens how retention is managed across the business — from identifying risk early to improving renewal planning and execution. The role brings structure, visibility, and alignment to retention efforts, helping the organization take a more proactive approach to client value, risk management, and renewal success.

Responsibilities

• Leads the development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences.

• Defines and improves retention standards, frameworks, and playbooks across client segments, linking renewal processes, client experience, escalations, executive engagement, and value realization.

• Owns risk segmentation and maintains a forward-looking view of retention and renewal risk, including contract expirations, commercial exposure, service concerns, client sentiment, product dependencies, and delivery commitments.

• Partners internally with Segment Leads, PALs, Account Managers, and client teams to embed retention into account strategy, executive alignment, business reviews, roadmaps, and renewal planning.

• Drives collaboration across GSMS, business units, and support teams to focus resources, act early on at-risk accounts, and remov...

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