UK Customer Advisors

Where Unforgettable Experiences Begin

At AXS, we connect fans with the artists, teams and events they love. From The O2 and OVO Arena Wembley to festivals like BST Hyde Park, we help millions of people get to the shows that matter to them.

We're looking for Customer Advisors to join our Birmingham Contact Centre.

Is this the right role for you?

Before you apply, here's what you need to know.

This is a full-time, office-based contact centre role. You'll spend much of your day helping customers by phone, email, live chat and social media. Some conversations will be straightforward, while others will involve complaints or frustrated customers.

You'll work to individual and team targets, follow processes and receive regular coaching and feedback. Being reliable and punctual is important, particularly during your initial training when you'll need to attend every scheduled session.

The role also includes weekends and bank holidays, so please make sure you can genuinely commit to the working pattern before applying.

What You'll Be Doing

• Helping customers by phone, email, live chat and social media
• Resolving queries and...

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