Director, Customer Engineering
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit [gomotive.com](http://gomotive.com) to learn more.
About the Role:
Motive's Customer Engineering team is a post-sales technical solutions function for our largest, most strategic, and business-critical customers. As the Director, Customer Engineering, you'll lead and develop a team of Customer Engineers who turn difficult operational problems into working solutions using Motive's products, supported APIs, data, reporting, and automation.
You'll combine people leadership, technical judgment, and customer-facing problem solving to help the team deliver measurable customer value. You'll establish how the team prioritizes engagements, maintain a high bar for solution quality, and ensure successful customer work becomes reusable expertise for Motive's customers and broader Solutions Engineering organization.
This is a hands-on technical leadership role where you’ll help the team solve meaningful customer problems, validate what works, drive lasting customer value, and ensure clear ownership after handoff.
What You'll Do:
- Lead and develop Customer Engineers, setting clear expectations for technical quality, customer accountability, collaboration, documentation, and measurable outcomes.
- Build a culture of technical curiosity, practical problem solving, thoughtful prioritization, and reusable knowledge.
- Prioritize strategic custo...
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