Senior Customer Education Consultant

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit [gomotive.com](http://gomotive.com) to learn more.

About the Role:

As an Education Consultant specializing in Customer Education, you will play a pivotal role in empowering our customers to maximize the value of our products and services. This involves a dynamic blend of strategic planning, expert delivery, and continuous improvement, all grounded in sound instructional design principles and a keen focus on achieving measurable business outcomes. You will act as a trusted advisor, guiding customers through comprehensive learning journeys that are tailored to their unique needs and objectives.

This highly collaborative role requires extensive partnership with a diverse range of stakeholders. You will work closely with internal cross-functional teams, leveraging their expertise to ensure our training content is accurate, up-to-date, and aligned with product roadmaps. Collaboration with Subject Matter Experts (SMEs) will be crucial for deep dives into specific functionalities and use cases, ensuring the technical accuracy and practical relevance of all training materials. Furthermore, you will partner with enablement teams to streamline processes, share best practices, and ensure a cohesive customer experience across all touchpoints. Your ultimate goal is to ensure that every learning experience is not only engaging and effective but also directly contributes to our customers' success and satisfaction. Your daily activities as an Education Consultant will be dynamic and multifaceted, spanning strategic planning, hands-on delivery, and continuous improvement.

What You'll Do:

• Training Plan Development: Lead the end-to-end process of developing customized and impactful training plans for individual accounts. This begins with conducting thorough discovery and kickoff calls to understand customer goals, current challenges, target personas, and desired success metrics. Based on this understanding, you will design structured, standardized training plans that clearly outline learning objectives, content modules, delivery methods, and timelines. A critical aspect of this responsibility is securing customer buy-in and formal approval for the proposed plan, ensuring alignment and commitment from the outset.
• Training Delivery: Serve as a primary facilitator for customer-facing training across a variety of formats. This includes expertly leading engaging virtual instructor-led training (VILT) sessions, delivering impactful onsite training at customer locations, and hosting public webinars that showcase our product capabilities to a wider audience. You will also be instrumental in running comprehensive Train-the-Trainer (TTT) programs, equipping customer teams with the skills and knowledge to effectively train their own end-users. Successfu...

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