Technical Author (multiple roles and seniority levels)

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical.

We are building documentation capacity at scale. We have dozens of positions available, for teams and products across the organisation, at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point.

To improve your chances of success in this application, read our advice on how to get a job at Canonical.

These are not traditional technical writer roles. As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company.

You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to documentation practice as a first-class engineering and business discipline.

You will work with the Diátaxis approach to documentation and help elevate standards of technical writing through attention to theory and practice.

The role of a Technical Author

A product-focused Technical Author is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

A customer-focused Technical Author works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong underst...

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