Head of Labour & Performance
About Us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About The Role
We're looking for a strategic and commercially minded leader to join our Garage Operations team as Head of Labour & Performance. This is a critical leadership role responsible for driving operational excellence across our garage network, ensuring we maximise labour utilisation, unlock growth opportunities and deliver exceptional performance across every centre.
Leading through data, insight and operational coaching, you'll work closely with regional and centre leadership teams to improve efficiency, profitability and consistency of both colleague and customer experience. You'll identify opportunities, challenge performance, embed best practice and create a culture of continuous improvement across the estate.
Acting as deputy to the Garage Central Operations Director, you'll play a key role in shaping operational strategy and influencing the future performance of our network.
Key Responsibilities
- Own and continuously evolve the Garage labour strategy, ensuring labour deployment, utilisation and productivity models support business growth, operational efficiency and exceptional customer outcomes.
- Lead the design, implementation a...
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