Functional Consultant
DATACOM
About us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the role
_As a Functional Consultant, you will be a key part of our Dynamics 365 support team, helping customers get the most from their D365 Finance environments. You will provide day-to-day functional support, resolve incidents and service requests, and contribute to continuous improvement and minor enhancements, working within established ITSM processes to deliver reliable, high-quality outcomes._
What you will do
_• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs._
_• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows._
_• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end and period-end support._
_• Identify, scope and deliver continuous impro...
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