Group Reservations Manager

We are looking for an experienced, dynamic, and highly organized Reservations Manager to join our hotels team.

The successful candidate will be responsible for the efficient management of the Reservations Department, ensuring excellent service to guests and partners while maximizing occupancy and revenue opportunities.

Job Responsibilities:

• Manage and oversee the daily operations of the Reservations Department.
• Lead, support, train, and motivate the Reservations team.
• Handle and supervise reservations from Tour Operators, Travel Agents, Online Travel Agencies, and direct guests.
• Monitor availability, allotments, stop sales, cancellations, and booking pace.
• Ensure the accurate management and processing of all reservations in Protel and Opera PMS and other relevant booking systems.
• Maintain and effectively use the hotel’s CRM system to manage guest and partner information, support communication, and improve customer relationships.
• Prepare, analyze, and monitor reservation reports and performance data using Microsoft Excel and Business Intellig...

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