Branch Operations Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

🔹 Operations Support Associate

Make an Impact Supporting Critical Water Solutions

At Xylem, we're united by a common purpose: solving water. As an Operations Support Associate, you'll play a critical role in supporting branch and sales operations by ensuring customer contracts, billing, invoicing, order processing, and administrative workflows are completed accurately and efficiently. Your work directly contributes to exceptional customer experiences, operational excellence, and the successful delivery of essential water solutions.

This position is ideal for a detail-oriented professional who enjoys solving problems, collaborating across teams, and improving processes that help customers and internal stakeholders succeed.

💡 Why This Role Is Different

In this role, you'll be more than an administrative support professional. You'll serve as a key operational partner responsible for helping customers, branches, and sales teams navigate processes while ensuring business operations run smoothly. You'll have opportunities to improve workflows, contribute to training initiatives, support system enhancements, and influence customer satisfaction through proactive issue resolution.

🛠 What You'll Be Doing

• Support customer contracts, billing activities, invoicing, order processing, and administrative workflows across multiple business units.
• Investigate and resolve customer issues, exceptions, and order discrepancies in a timely manner.
• Document business processes and assist in developing standardized process flows and work instructions.
• Create and update training materials related to customer processes, order entry, and operational procedures.
• Partner closely with internal teams, branches, customers, and external stakeholders to ensure seamless service delivery.
• Monitor and report exceptions relat...

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