Client Services Support Manager
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
_Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements._
Locations: Any Saddle Creek Location (Hybrid)
Position Description
Client Services Support partners with, trains, and educates operational Client Services teams to help all levels of the organization deliver an outstanding client experience. The Manager establishes and maintains relationships with local Client Services and Operations teams, partners with Business Development and Implementation to prepare teams for launch and ongoing support and participates in client meetings and interactions as needed. This role requires excellent interpersonal skills and the ability to navigate change management effectively. Working as part of a cross-functional team, the Manager creates and deploys tools, processes, and training materials that support consistent, scalable, client experiences. The Manager also provides oversight of CSM activity to identify trends, risks, and opportunities for improvement.
Responsibilities
- Partner with Business Development and Implementation teams through handoff and onboarding to confirm the solution being implemented aligns with what was modeled, documented, and communicated.
- Prepare Client Services teams for implementation by coordinating knowledge transfer, documenting requirements, identifying support needs, and confirming operational r...
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