Lumens - Senior Application Advisor

Make a difference. Be happy. Grow your career.

The Lumens Senior Application Advisor - Managed Services provides expert Epic Lumens EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal and customer teams to a resolution.

Key Responsibilities

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• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee and participate in the onboarding of new team members to the customer support team, including...

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