Willow Application Advisor
Make a difference. Be happy. Grow your career.
The Role
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The Managed Services Application Advisor provides expert EHR design, build, testing and advanced
troubleshooting services for Nordic clients while overseeing customer engagements and mentoring
other Managed Services team members. They have the technical and soft skills to navigate any
situation related to their application and guide internal, and customer teams, to a resolution. They
should have the ability to be the application lead for a small or medium sized customer.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key Responsibilities
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- Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers
- ▪ Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
- Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts
- Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing
Project and Issue Management
- Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compli...
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