Sustainment Analyst
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Support Technical Team Lead
Infios relentlessly makes supply chains better. We serve 5,000+ customers in over 70 countries, supported by 2,000+ professionals worldwide.
The Support Technical Team Lead is a leadership position within Infios' Global Customer Support team in Latin America, reporting to the Support Manager. The position supervises, trains and mentors a team of support analysts and acts as their technical reference in supporting Infios WM Advantage, Infios WM 3PL and related third-party software, such as SQL Server/Oracle, Windows, cloud platforms, integrations, and reporting and printing tools.
Location: Blumenau, Brazil · Work model: Remote
Responsibilities
▶ Supervise a team of first- and second-level support analysts, conducting hiring, onboarding, 1:1s, daily huddles, QA audits and performance reviews;
▶ Coach the team on technical and soft skills, fostering a psychologically safe environment;
▶ Develop and manage the team's routine operational plans, planning, distributing and controlling activities against monthly targets; monitor backlog, productivity and monitoring alerts (e.g., D...
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